Frequently Asked Questions

Minimore ships wordwide. Free shipping on the US and Canada orders over $150.

Production time differs from item to item. Current dispatch time for processing and package up your order is approximately 1-7 business days.

ㆍSurgical Steel                           1-2 business days process

ㆍ925 Sterling Silver                    2-5 business days process

ㆍGold Filled & Solid gold            2-7 business days process

Due to the high volume of shipments at holiday season, customers may experience some delays. Be sure to keep an eye on your tracking to follow its journey.

We aim to dispatch all orders within 1-3 business days. Please note that the orders may take slightly longer to reach you than the delivery time frames listed during national holidays & weekend.

If you wish for your order to be send elsewhere, please email us here as soon as the order has been placed. We will make the necessary amendments.

Customers may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges are the responsibility of the customer to be paid upon receipt of the package.

Customers are responsible for any subsequent costs incurred for parcels returned to us due to attempted deliveries, insufficient delivery information.

Please ensure that your delivery address and mobile number is accurate before check out.

If you have a Minimore account, simply log in and sellect "My orders", you can find the order number.

Also, note that with every order, We send an order confirmation email, which is sent to to the email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam mail.

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activitiy while is makes its way to you.

Please ensure that your order is addressed to a secure location, as we cannot be responsible for lost parcel which have arrived at the correct location. In the event that your package is lost, we will do our best to assist you, but we highly encouraged customers to contact to carrier directly about any parcel issue for further help. They will give you the latest update as we do not have any additional information after we ship your parcel.

USPS Customer Care: 1-800-275-8777
CANADA POST Customer Care: 1 (866) 607-6301

Kindly note that we may not able to cancel your order upon request, we may not able to cancel your order upon request since the order is made in 24 hours.

Please check details and items are correct before finalizing your orders.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.

We accept all returns/exchanges within 14days of delivery as long as all items are unworn and the packaging is intact. Customers can only submit ONE request for each order and the refunds can only be issued via store credit. 

The following items do not qualify for returns/exchanges.

ㆍChanged of mind

ㆍPierced earrings (for health/hygiene reasons)

ㆍCustom or personalized orders

ㆍItems on sale and Final sale items. 

ㆍLost items

ㆍTarnished products due to improper care.

Kindly refer here on how to care for your jewels.

Simply contact us here your order information to initiate your return/exchange. Our customer service agent will be happy to assist you through the process.

Please kindly refer that products that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions. 

If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records. 

We cannot be responsible for any lost packages we do not ship. Lost parcels will not be eligible for a store credit, return, and exchange. 

Please note that the cost of the return parcel will be borne by you except for the defective issues. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

Shipping charges may vary depending on the location.

ㆍCanada Domestic Orders

We cover return shipping fee for the 1st return request of each order. We'll be mailing you a prepaid shipping label after we receive your information.

ㆍUS Orders

Unfortunately, we can not offer a USPS return label as all the orders is shipped through our forwarding company in NY. Please send the item back to us tracked packet of your choice and keep the tracking number for your records. 

ㆍInternational Orders

Unfortunately, we can not offer a USPS return label as all the orders is shipped through our forwarding company in NY. Please send the item back to us tracked packet of your choice and keep the tracking number for your records. 

We will notify you once we process your return. Refunds or exchange to be processed are processed within 7 business days after receipt. Please note that refunds can only be issued via store credit. 

Original shipping cost are non-refundable.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to us.

We are terribly sorry if you've received a product different from what you've ordered. Please reach out to our team within 14days of delivery. We will be sure to get you the correct item you ordered instead.

Minimore jewels use a variety of quality materials such as 10K&14K solid gold, 14K gold filled, 925 sterling silver, 316L surgical steel and brass. Please refer to the description for each item to make clear what made of.

Sure, All our jewels are Nickel and Cadmium-free. All the jewels are hypoallergenic for everyday wear.

We provide detailed instruction on jewelry care in our [Jewelry Care Guide]. It is located at the bottom of the page.

We provide a size chart in our [Ring Size Guide] to better assist you in finding the perfect ring for you. It is located at the bottom of the page, under Jewellery Guides.

We offer product warranty however warranty periods vary depending on the type of the material.

ㆍSurgical steel, sterling silver - within 30 days upon delivery

ㆍSolid gold - within 60 days upon delivery

Yes, we do! Our jewelry repair service is available only for all 10K & 14K solid gold items (excluding goildfill jewellery).

Fees apply for repairs if your warranty has expired. Shipping costs will be borne by the customer based on our standard shipping rates. Kindly reach out to us here with your request, along with images of the jewellery you need repaired. Our team will get back to you via email to advise on the repairs and fee upon involved evaluation your jewellery.

Minimore cannot be responsible for any lost packages that we do not ship. Kindly ensure it is shipped with a tracking number.

A hallmark an official mark that are struck onto noble metals to identify and certify their content.

All of our solid gold products are marked as 10K and 14K certifying that our materials contain 10K or 14K real gold. All of our sterling silver products are marked as 925, certifying that they contain 92.5% pure silver.

The materials used in our products are known to be hypoallergenic and to be suitable for sensitive skins: nickel & cadmium free brass, 316L surgical steel, 925 sterling silver, 14K Goldfill and 10K solid gold and 14K solid gold.

Gauge refers to the thickness of the bar/post of the jewelry. The measurements are counterintuitive, meaning the bigger the number, the thinner the bar/post and vice-versa.

The length of the jewelry refers to the wearable length of the barbell that goes through your piercing. It is measured from the top to the bottom of the straight barbell and does not include the balls, the flat plates, or the jewel heads.

Barbells, also called ball-ends or beads, usually unscrew from one or both ends to allow the bar to go through the pierced hole and be secured by screwing the ball back on. It is the standard, traditional piercing back and is easy to wear and to take off.

Labrets have a flat back plate on one end and a threaded jewelry head on the other. We offer labrets that threads internally or externally.

Threadless labrets uses tension between the end and the post to stay together. The removable end has a small insertion pin which is slightly curved. Threadless is a great option for those who cannot stand having to screw on and off every day.

External threading is when the screw is on the outside of the barbell and the ball has a hole in it that the bar then screws into.

Internal threading is when the barbell has a hole in the end and the bead has a screw attached to it that screws down into to barbell.

We offer a detailed instruction on recommended size for each location on the ear on our [Barbell & Labret Size Guide]. It is located at the bottom of the page, under [Jewellery Guide].

This is all dependent on how your piercing is healing. We recommend waiting at least 6 weeks for lobe piercings and 12 weeks for cartilage. Once this time has passed you are fine to change your jewelry but the piercing may still get irritated from time to time, if this happens we recommend going back to your piercing care routine until it calms.

All orders come in our beautiful signature packaging however gift wrapping is available for an additional charge and we provide gift receipt along with the gift box.

You can write your personalized gift message at checkout. Please make sure there are no typos or emojis to avoid print error.

Yes, we do! We are in the process of design to provide gift card. Please stay tuned.

We are in the process of design to provide gift card. Please stay tuned.

Yes, we accept the interest in wholesale. Feel free to reach out to us at hello@minimorejewels.com, and we will get back to you as soon as possible.

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Head over here to be in touch with us.

We typically responds within 1-2 business days.

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